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Discover the Dread-Not Guarantee: The Acoustic Shoppe’s Latest Innovation for Unmatched Customer Experience

At The Acoustic Shoppe, we’ve always believed that purchasing an instrument should be as enjoyable and rewarding as playing one. Our commitment to delivering an exceptional customer experience has driven us to introduce the groundbreaking Dread-Not Guarantee. This innovative initiative is designed to offer peace of mind, flexibility, and unparalleled support to our valued customers, whether they shop with us online or in person on all qualifying purchases. *See Terms Below

Unboxing a New Era of Customer Care

The journey with your new instrument begins the moment you place your order. At The Acoustic Shoppe, we understand that every musician has unique preferences. That’s why, as part of the Dread-Not Guarantee, one of our dedicated staff members will personally contact you to discuss your string preferences and ensure your instrument is set up to the manufacturer’s specifications with a fresh set of strings. This personalized touch ensures that your new guitar is ready to play as soon as it arrives.

We also take the utmost care in packaging your instrument. We utilize our custom-designed boxes and AERIS inflatable packaging, which has a remarkable track record of protecting instruments during transit. This ensures that your instrument arrives safely, no matter the distance it travels. But we don’t stop there. Each guitar now comes with a D’Addario Humidipak starter kit to maintain optimal humidity levels during transit and at home. These Humidipaks are an essential part of our commitment to ensuring your instrument remains in optimal condition. Proper humidity control can significantly impact the longevity and playability of your guitar, and we include these packs to give you the best start with your new instrument.

Innovative Monitoring for Peace of Mind

One of the most exciting features of the Dread-Not Guarantee is our innovative approach to instrument monitoring. Upon receiving your instrument, you’ll find a QR code on the box that links to an app. This app connects your phone to a Bluetooth thermometer and hygrometer that we placed inside the case before shipping, allowing you to monitor the instrument’s temperature and humidity levels in real-time. This cutting-edge technology ensures that your guitar reaches equilibrium with your home environment before you unbox it. This added layer of care helps protect your investment and offers peace of mind when unboxing your new addition.

AcoustiCare Temperature & Humidity Smart Sensor The Bluetooth-enabled monitoring system is a game-changer for musicians who are often concerned about the impact of temperature and humidity on their instruments. With this system, you can track your guitar's environment from the moment it leaves our shop to the moment it arrives at your home. The app will allow you to know when the instrument is safe to unbox, preventing any potential damage caused by sudden changes in temperature or humidity. This feature not only provides peace of mind but also helps extend the life of your instrument. Download the SensorPro App for your device: Apple IOS: SensorPro Android: SensorPro

Extended Evaluation Period and One-Year Guarantee

At The Acoustic Shoppe, we recognize that finding the perfect instrument is a journey. To support this, we have extended our 14-day trial period to 30 days for all Dread-Not purchases. This extended period allows you to play, explore, and make sure the instrument is the perfect match for you. If it’s not, simply return it, and the only cost will be shipping.

But we didn’t stop there. We understand that bonding with a new instrument takes time. It’s like dating without the awkward Q&A – you need the chance to play it in different environments, introduce it to friends and family, and see how it performs in various settings. That’s why the Dread-Not Guarantee includes an industry-first One-Year Trade Guarantee. This unprecedented offer gives you a full year to decide if your instrument is "the one." If not, you can return it in like-new condition for up to 90% of the purchase price as an account credit (minus shipping). This extensive period provides the freedom to thoroughly bond with your instrument, compare it with others, and make an informed decision.

This comprehensive guarantee is designed to take the stress out of purchasing a high-quality instrument. We believe that every musician deserves the time and space to truly connect with their instrument. With the One-Year Return Guarantee, you can rest assured that you’re making a sound investment. If, after a year, you find that the instrument isn’t the perfect fit, you can trade it in for another, ensuring you always have an instrument that inspires and excites you.

Comprehensive Support and Expert Guidance

Our dedication to your satisfaction doesn’t end with the sale. At The Acoustic Shoppe, we provide extensive online content to help you understand the brands and models we offer, ensuring you make an informed decision. Our blog, videos, and social media channels are filled with detailed reviews, tutorials, and demonstrations, making it easier for you to find the instrument that best suits your needs.

In addition to our online resources, our staff members are trained experts in acoustic instruments. Whether you have questions about tonewoods, body styles, or maintenance tips, our team is ready to provide the answers. We believe that an informed customer is a happy customer, and we’re here to support you every step of the way.

Experience the Dread-Not Guarantee Today

The Acoustic Shoppe’s Dread-Not Guarantee is more than just a purchase; it’s a commitment to your musical journey. We’ve designed this program to eliminate any obstacles and provide a buying experience that is as exceptional as the instruments we sell. Whether you’re purchasing online or in person, we want you to be thrilled with your new instrument and confident in your investment.

Our goal is to create a community of satisfied, inspired musicians who can rely on The Acoustic Shoppe for all their acoustic needs. With the Dread-Not Guarantee, you’re not just buying a guitar; you’re joining a family of acoustic enthusiasts who are passionate about music and dedicated to helping you achieve your musical goals.

For more information about the Dread-Not Guarantee and to read the full details of our return and exchange policy, visit our website at www.theacousticshoppe.com/the-dread-not-return-policy.htm

About The Acoustic Shoppe

Founded by the Chapman brothers—John, Jeremy, and Jason—The Acoustic Shoppe is dedicated to all things acoustic. Our Springfield, Missouri location and online store offer a curated selection of instruments, expert advice, and a passion for customer service. With over a decade of experience, we’ve earned the trust of musicians worldwide. Experience the magic of acoustic music with us.

At The Acoustic Shoppe, we’re not just selling instruments; we’re fostering a community of acoustic music enthusiasts. Join us, and discover the difference.

By introducing the Dread-Not Guarantee, The Acoustic Shoppe continues to set the standard for customer care and innovation in the acoustic music industry. This program reflects our dedication to providing an exceptional experience for every musician, ensuring that your journey with your new instrument is as smooth and rewarding as possible. Join us today and take the next step in your musical adventure with confidence.

• *Dread-Not Terms and Conditions

  1. One-Year Trade Guarantee
     The One-Year Trade Guarantee is valid for one trade of the original purchase only. The instrument traded under this policy will not be eligible for another One-Year Trade Guarantee. Final condition evaluations are at the sole discretion of The Acoustic Shoppe. All terms are subject to change at our discretion without notice.

  2. Qualifying Purchases
     Dread-Not qualifying purchases are for new instruments with a total sales price, pre-tax, of $1,000 or more.

  3. Exclusions
     Used and consignment instruments do not qualify for the Dread-Not Guarantee. Instruments with purchase price under $1,000 do not qualify.

  4. Limitations on One-Year Exchange
     Instruments purchased using the credit from a Dread-Not one-year exchange do not qualify for another one-year exchange.

  5. Custom Order Instruments
     Custom order instruments, particularly those with personalized inlays, unique color options, or other distinctive design features, may not qualify for the Dread-Not Guarantee. In some cases, these instruments may qualify for a lower trade value at the sole discretion of The Acoustic Shoppe.

  6. Shipping Charges
     Shipping charges are non-refundable and will be deducted from the return credit.

  7. Gift Cards and Rewards
     Gift cards or rewards received from promotions will be voided if the original purchase is returned within 30 days. If the gift card or reward has been used, its value will be deducted from the return.

By purchasing from The Acoustic Shoppe, you agree to these terms and conditions. Please contact us with any questions or for further details about our return policy.