"We offer a 14-day full satisfaction return policy on all our instruments and accessories because we believe in how important it is to connect musicians with their dream instruments and gear, and we understand how difficult it is to know if an instrument or accessory was made for you until you’ve had a couple of days to try it out.
If you decide you'd like to return an item, please contact your Sales Rep, fill out the Return Request form below, or give us a call at (417) 720-1223
All returns must be in resalable condition. Resalable Condition means that the product(s) is in exactly the same condition as it was when you received it.
Once your return has been approved, please pack the product safely (in its original packaging) for the journey back to us. Once we’ve received the item back and inspected it to verify its condition, the store will issue a refund on the sale minus shipping costs both ways. All shipping costs (including insurance) are the responsibility of the customer.
If you purchased from a 3rd party seller (Reverb), we ask that you issue the return request from your account on the platform of purchase - our Customer Service team will process a refund upon receipt of the item(s)
We reserve the right to charge a restocking fee based on the return condition (i.e. opened/damaged packaging). Some items can't be returned, due to a one-time use function (i.e. strings), and other times it’s not sanitary to do so with microphones or harmonicas.
Canceled orders are subject to Credit Card/Paypal fees which are non-refundable to The Acoustic Shoppe
Please contact us as soon as possible if your order was received incorrectly, damaged, or defective so we can make it right.
Terms and Conditions
We would rather you be in love with your purchase or return it for a refund than regret shopping with The Acoustic Shoppe.
We take shipping an instrument very seriously, no matter the instrument's value, and we understand that ordering an instrument can be a nerve-racking experience, so why should you feel comfortable ordering from The Acoustic Shoppe?
Same Day Shipping
We strive to ship your order within 24-hours
We Keep You In The Loop
As soon as your purchase is complete, our shipping department will start working on inspecting, confirming correct setup, and safely packing your product. As soon as your order is shipped, an email with a UPS tracking number or USPS delivery confirmation number will be sent to you to track the status of your shipment.
We Make sure It's Secure
We use the highest quality packing materials, techniques and experience shipping thousands of instruments to ensure that your order will arrive safely and intact. Sometimes there are forces out of our control like mishandling, theft, or loss, but in all those cases we've got you covered by fully insuring your purchase
In the event of a delivery issue with your order (delayed, lost, damaged, or stolen), please contact our Customer Service Team, (417)720-1223 for assistance.