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MON-THU 10AM - 7PM | FRI-SAT 10AM - 6PM





Returns

We offer a 14-day full satisfaction return policy on all our instruments and accessories because we believe in how important it is to connect musicians with their dream instruments and gear, and we understand how difficult it is to know if an instrument or accessory was made for you until you’ve had a couple of days to try it out.

If you decide you'd like to return an item, please send an email, or give us a call at (417) 720-1223 before shipping your item (returns without Acoustic Shoppe approval will not be accepted).

All returns must be in resalable condition. Resalable Condition means that the product(s) is in exactly the same condition as it was when you received it.
The list of non-returnable items includes but is not limited to picks, strings, harmonicas, batteries, previously installed pickups (and associated install fees), etc.

Once your return has been approved, please pack the product safely (in its original packaging) for the journey back to us within five (5) days of receiving your return shipping label. Once we’ve received the item back and inspected it to verify its condition, the store will issue a refund on the sale minus shipping costs both ways. All shipping costs (including insurance) are the responsibility of the customer.

If the product was purchased using outside financing methods (Affirm, Synchrony, ect...), we will request payment of our shipping costs through a credit card payment before initiating a refund through the outside financing provider used by the customer.

If you purchased from a 3rd party seller (Reverb), we ask that you issue the return request from your account on the platform of purchase - our Customer Service team will process a refund upon receipt of the item(s)

We reserve the right to charge a restocking fee based on the return condition (i.e. opened/damaged packaging). Some items can't be returned, due to a one-time use function (i.e. strings & installed pickups), and other times it’s not sanitary to do so, any items discounted more than 10% off of MAP are also subject to a 10% restocking fee. 

Returns will be limited to 5 in a six-month period. Any further returns will be subject to a 10% restocking fee.

All deposits are non-refundable.

Canceled orders are subject to Credit Card/Paypal fees which are non-refundable to The Acoustic Shoppe.

Please contact us as soon as possible if your order was received incorrectly, damaged, or defective so we can make it right.

We would rather you be in love with your purchase or return it for a refund than regret shopping with The Acoustic Shoppe.



Shipping

We take shipping an instrument very seriously, no matter the instrument's value, and we understand that ordering an instrument can be a nerve-racking experience, so why should you feel comfortable ordering from The Acoustic Shoppe?
 
Same Day Shipping on Most items
We strive to ship your order within 24-hours
 
We Keep You In The Loop
As soon as your purchase is complete, our shipping department will start working on inspecting, confirming the correct setup, and safely packing your product. As soon as your order is shipped, an email with a UPS tracking number or USPS delivery confirmation number will be sent to you to track the status of your shipment.
 
We Make sure It's Secure
We use the highest quality packing materials, techniques, and experience shipping thousands of instruments to ensure that your order will arrive safely and intact. Sometimes there are forces out of our control like mishandling, theft, or loss, but in all those cases we've got you covered by fully insuring your purchase
 
In the event of a delivery issue with your order (delayed, lost, damaged, or stolen), please contact our Customer Service Team, (417)720-1223 for assistance.

All Shipped orders are fully insured and require a signature upon delivery (unless otherwise agreed upon) 


Deposits


Reservation deposit: 
25% of the final price. This applies to regularly stocked standard models that are being reserved. The customer is committing to receiving delivery of the reserved instrument, after which our standard return policy applies.

The 25% is a non-refundable store credit if canceled before delivery as this reservation prevents us from selling the item to other customers before delivery.

Special Order: 
25% of final price deposit. Applies to non-regularly stocked items ordered on behalf of the customer. The customer is committing to receiving delivery of the reserved instrument, after which our standard return policy applies minus a 15% restocking fee as this is not a standard model we would carry.

The full 25% is a non-refundable store credit if canceled before delivery as this special order prevents us from selling or ordering other items to customers before delivery.

Custom Order: 
50% of final price non-refundable. This applies to customized accessories, or instruments (non-standard models) where the customer is selecting the wood and build specs and standard inlay options.

The customer is committing to receiving delivery of the custom order, after which our standard return policy applies minus the 50% deposit as a store credit. 

Personalized Custom Order: 
100% of final price non-refundable. This applies to customized accessories, or instruments (non-standard models) where the customer is selecting the wood and build specs along with customized inlay and or personal names or signatures.
The customer is committing to receiving delivery of the custom order, and this item can not be returned as it is specific to a single customer.

Privacy Policy Terms and Conditions
Contact
    • info@theacousticshoppe.com
    • 417-720-1223
    • 1913 E Seminole St.
      Springfield, MO 65804
Hours
    • Monday - Thursday
    • 10:00 am - 7:00 pm
    • Friday - Saturday 
    • 10:00am - 6:00pm
    • Closed Sundays

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