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MON-THU 10AM - 7PM | FRI-SAT 10AM - 6PM
As a Dread-Not member, you will enjoy a 30-day evaluation period
Extending our already generous 14-day return policy on all our instruments and accessories because we believe in how important it is to connect musicians with their dream instruments and gear, and we understand how difficult it is to know if an instrument or accessory was made for you until you’ve had a couple of days to try it out.

You can read the details of our return policy here.


The Acoustic Shoppe's Dread-not "The One" Year return guarantee.

Bonding with a new instrument takes time, it's like dating without the awkward Q&A. You need the chance to play it in different environments, time for the instrument to open up. You need to introduce it to friends and family and watch how it does in a group, and then later get their honest opinions. You'll want time to compare it to others you have around, or have experienced in the past, which is why we offer a One Year return guarantee for a full account credit towards your next purchase if it's not "the one," or one of "the ones."

Full Details:

If within One Year of your purchase you are not ready to commit to that long term relationship with your new instrument, we will credit your account for 90% of your purchase price (minus shipping charges) if it is returned in like-new condition.

Like New / Mint : 90% -Shipping Charges
As it sounds, the instrument and case are as they were the day you received them. No nicks, scratches or cracks in the finish or instrument.

Excellent Condition: 75% -Shipping Charges
Very clean, close to new. You should be proud of how well you've taken care of your instrument, while still putting it to use. We might see minor scratches, (4 or fewer) small nicks or dings, and minor cosmetic imperfections.

Good: 20-50% Return value based on evaluation -Shipping Charges
This was a player's instrument and it shows. There may be some moderate repair and maintenance required for us to re-sell this instrument. Light Fret-wear, Finish Checking / Cracking, (3 or less) major dings or scratches, player wear, buckle rash.

Poor: Not Returnable
Broken, non-playable condition items can not be returned. These items would cost more to restore than they could sell for, which is why we can't accept them in trade. That must have been some kind of tour or you have a lot of kids...


Other Terms and Conditions:

  • The One Year Trade Guarantee is valid for one trade of the original purchase only.
  • The instrument traded for under this policy will not be eligible for another One Year Trade Guarantee.
  • Final condition evaluations are at the sole discretion of The Acoustic Shoppe.
  • All terms are subject to change at our discretion without notice.
  • Shipping charges are non-refundable and will be deducted from the return credit.
  • Gift cards or rewards received from promotions will be voided if the original purchase is returned within 30 days. If the gift card or reward has been used, its value will be deducted from the return.

By purchasing from The Acoustic Shoppe, you agree to these terms and conditions. Please contact us with any questions or for further details about our return policy.

Contact
    • info@theacousticshoppe.com
    • 417-720-1223
    • 1913 E Seminole St.
      Springfield, MO 65804
Hours
    • Monday - Thursday
    • 10:00 am - 7:00 pm
    • Friday - Saturday 
    • 10:00am - 6:00pm
    • Closed Sundays

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